Rules & Regulations

Pool Closing Policy 

Management reserves the right to close the Kroger Aquatic Center at The Heights with no refunds to the patron for the following reasons: 

•    Inclement weather.
•    Air temperature below 72° at the time of opening.
•    Low attendance-Less than 25 Patrons during any one-hour period. Patrons will be provided a one-hour notice that the facility         will be closing.
•    Water contamination (i.e. fecal accidents, etc.).
•    Maintenance issues.

All efforts will be made to announce closings or schedule changes on the homepage of this website and via social media.

Guest Handbook

Click here to view the 2021 Kroger Aquatic Center Handbook.

Photo Disclaimer

Entry into the Kroger Aquatic Center at The Heights grants permission for use of his/her photograph or video image in advertising and promotion without payment to holder.

Youth Water Safety Policies and Procedures Swim Test Policy & Patron Identification

An identification system will be used for all patrons to better classify swimmer age and ability. Children ages 7 and under will be given a Red Necklace which means that they must be within arm's reach of an adult at all times.

Children ages 8 and 9 that have not passed a swim test will be given a Yellow signifies that a parent must be on site and in good visible distance of the child at all times. Any parent wishing to have their child swim tested may do so during adult swim periods. The swim test will consist of a 25-yard swim followed by a period of unassisted treading in the deep end of the pool. Upon successful completion of the swim test, the child's name, date of birth, address, and parent name will be logged as a reference for future visits. Children who have completed the swim test will be given a Green Necklace.

Swimmers Who Can Pass a Swim Test

• Under Age 10: An adult must remain on-site at the pool.
• Age 10 and older: May use the pool on their own, but may be required to complete a swim test to access certain areas of the pool. We reserve the right, regardless of participant's age, to deny access to areas of the facility we deem unsafe for that individuals swimming ability.

Swimmers who are unable to pass a swim test

• Ages 7 and under: An adult must remain within arms reach of their child at all times.
• Ages 8-9 Years: An adult must remain-on-site at the pool with a reasonable line of sight to the child at all times.

Child wearing a Coast-Guard approved personal flotation device (PFD)

• Parent must be on-site but may monitor their child while using another part of the swimming pool. Parent must have a reasonable line of sight to child at all times.

If a child that cannot swim is not wearing a Coast-Guard approved PFD

• An adult must remain within arms reach of their child at all times.

General Facility Policies

Lost or Unsupervised Children

Any child found to be separated from his/her parents and found by Aquatic Center Staff will be reunited with his/her parent or guardian as quickly as possible. At that time the parent will be notified that should the child be found to be unsupervised again throughout the day they will be asked to leave for the day. This will be documented on a patron misconduct form. Should repeat violations happen from the same family they will be subject to permanent ban from the facility. Children 9 and under must be accompanied by an adult or a responsible person 16 years or older.

Infants and Toddlers

Infants and toddlers are required to wear swim trunks over swim diapers. Swim diapers must be worn per the Center for Disease Control (CDC) recommendations. No changing diapers on the pool deck (changing tables are provided in the bathhouse). The Kroger Aquatic Center at the Heights will follow CDC guidelines for fecal incidents which may include closure of the pool.

Slide Use

Any person using slides on the play structure shall ride the slide from a supine (facing up) position with your hands across your chest.

General Pool Attendee Regulations

We recommended that you not swim alone. Proper swim attire is required (no cut off shorts, jeans, jean shorts, sweats or sweatshirts). Private lounge chairs are permitted in the grass areas of the facility only. Aquatics Center chairs must remain on cement.

No smoking permitted on property. Diving in shallow water less than 12 feet deep is prohibited. Caution shall be exercised in the use of diving boards. One diver on the diving board at a time. No competitive dives allowed. Admission to the facility is refused to all persons having any contagious disease, infectious conditions, and open wounds. Animals are not permitted in the facility area. Please no videotaping. Flotation devices must be Coast Guard approved.

Food Restrictions

No coolers are permitted in the facility. No outside food or drinks are allowed in the facility. Food or drink is permitted in authorized areas only. Do not leave belongings at concession tables. Concession tables are available for eating and drinking.

Equipment

No balls, Frisbee's, bicycles, scooters, or skateboards are permitted inside the facility. The City is not responsible for lost or stolen articles, and The Kroger Aquatic Center at the Heights staff will not hold any personal property at the front counter. Any obscene language will not be tolerated, inappropriate clothing, or display of unacceptable items will be required to be removed or covered up.

Leaving the Premise

Day Pass guests are only permitted to leave the facility and re-enter the facility one time per day. Patrons must have hand stamped prior to exit to be allowed to re-enter. The Kroger Aquatic Center at The Heights staff reserves the right to remove a patron from the facility or bar them from future entry if behavior is deemed to be disruptive to the public use of the facility.