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The original item was published from 11/16/2023 2:24:00 PM to 11/16/2023 2:26:14 PM.

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City Highlights

Posted on: November 12, 2023

[ARCHIVED] City of Huber Heights – Ransomware Attack UPDATE

FOR IMMEDIATE RELEASE – November 16, 2023 

The City of Huber Heights is committed to providing a daily update each day at 2:00 p.m. to residents in an effort to provide transparency around the recent ransomware attack. Here is the update for Thursday, November 16: 

 Forensic evidence collection is complete as it relates to the criminal activities associated with this ransomware incident.

  • Installation of new network security measures and reconstruction of IT infrastructure begin Thursday, November 17. 
  • Financial operations are being transferred to a secure off-site cloud-based format.
  • Payment of fees/charges by credit card is now available.

Question-of-the-Day for residents is (11/16/23):

  • Who is assisting the City in response to this incident?
    • The City is responding to this incident on two fronts.  First, the City has engaged service from private companies to help It review, evaluate, and restore its compromised data in new, secure IT infrastructure.   Second, the City is working with the FBI, Secret Service, and other law enforcement agencies to collect evidence necessary for the criminal prosecution of the threat actor.
  • Previous Questions-of-the-Day: 
    • (11/15/23) Why did City Council declare a “State of Emergency” at the City Council meeting on Monday, November 13 and what does it mean exactly?
      • Declaring a “State of Emergency” provides the City Manager the most flexibility and authority to respond to this situation, returning the City operations to normal faster.
    • (11/14/23) Can I file and pay for a permit while all of “this” is going on with the City? 
      • The answer is “yes,” starting tomorrow (11/15/23) by visiting https://www.hhoh.org/335/Planning-Zoning and clicking on “Permits”. You can either print out documents and bring them to City Hall or fill out the application online. We strongly recommend you bring in your payment (cash or check) at this time.
    • (11/13/23) Can I still or how do I make my utility payments?  
      • The Answer is yes and no. Residents can make payments at the water department office (6244 Chambersburg Rd) with cash or check and bringing their billing statement with them. Online payments are currently on hold. 
      • Late penalties or disconnections have been suspended through the end of November in light of the situation.


City of Huber Heights – Update

 FOR IMMEDIATE RELEASE – November 15, 2023 

The City of Huber Heights is committed to providing a daily update each day at 2:00 p.m. to residents in an effort to provide transparency around the recent ransomware attack. Here is the update for Wednesday, November 15: 

 Zoning, permitting, and code enforcement is now fully operational. 

  • Forensic evidence collection continues to take place as it relates to the criminal activities associated with this ransomware incident.
  • Police Division can now issue accident and incident reports to the public at the Police Division Headquarters.
  • Online payments can now be made through the City’s website and billing portal. Payments made in person need to still be made by check or cash.
  • We will advise as other services become available. 

 Question-of-the-Day for residents is (11/15/23): 

  • Why did City Council declare a “State of Emergency” at the City Council meeting on Monday, November 13 and what does it mean exactly?
    • Declaring a “State of Emergency” provides the City Manager the most flexibility and authority to respond to this situation, returning the City operations to normal faster.

Previous Questions-of-the-Day: 

  • (11/14/23) Can I file and pay for a permit while all of “this” is going on with the City? 
    • The answer is “yes,” starting tomorrow (11/15/23) by visiting https://www.hhoh.org/335/Planning-Zoning and clicking on “Permits”. You can either print out documents and bring them to City Hall or fill out the application online. We strongly recommend you bring in your payment (cash or check) at this time. 
  • (11/13/23) Can I still or how do I make my utility payments?  
    • The Answer is yes and no. Residents can make payments at the water department office (6244 Chambersburg Rd) with cash or check and bringing their billing statement with them. Online payments are currently on hold. 
    • Late penalties or disconnections have been suspended through the end of November in light of the situation.

FOR IMMEDIATE RELEASE – November 14, 2023 

The City of Huber Heights is committed to providing a daily update each day at 2:00 p.m. to residents in an effort to provide transparency around the recent ransomware attack. Here is the update for Tuesday, November 14: 

  1.  Temporary access devices have been distributed to all City Departments, which are working to restore services at this time. 
  • Zoning, permitting, and code enforcement will be fully operational by tomorrow, Wednesday, November 15. 
  • We will advise as other services become available. 
  • Forensic evidence collection began today and will continue for next 1-2 the days. 
  • Question-of-the-Day for residents is (11/14/23): 
    • Can I file and pay for a permit while all of this is going on with the City? 
    • The answer is “yes,” starting tomorrow (11/15/23) by visiting https://www.hhoh.org/335/Planning-Zoning and clicking on “Permits”. You can either print out documents and bring them to City Hall or fill out the application online. We strongly recommend you bring in your payment (cash or check) at this time. 
  • Yesterday’s Question-of-the-Day (11/13/12): 
    • Can I still or how do I make my utility payments?  
    • The Answer is yes and no. Residents can make payments at the Water Department office (6244 Chambersburg Rd) with cash or check and bringing their billing statement with them. Online payments are currently on hold. 
    • Late penalties or disconnections have been suspended through the end of November in light of the situation.

PREVIOUS POSTS/RELEASES:


FOR IMMEDIATE RELEASE – November 13, 2023

 The City of Huber Heights is committed to providing a daily update each day at 2:00 p.m. to residents in an effort to provide transparency around the recent ransomware attack. Here is the update for Monday, November 13:

  •  Public Safety services remain unimpacted and are operating as usual.
  • Residents will be notified if your information was compromised.
  • The City is actively working to reengage all impacted services.
  • Evidence supports the fact this attack HAS NOT impacted other organizations.
  • A forensic investigation is under way which will determine exactly what has happened and its impact to the City in progress.
  • Tonight’s City Council meeting will proceed as usual at 6:00 p.m. and streamed live on the City’s Facebook page.
  • Question of the day for residents is:
    1. Can I still or how do I make my utility payments? 
    2. The Answer is yes and no. Residents can make payments at the water department office (6244 Chambersburg Rd) with cash or check and bringing their billing statement with them. Online payments are currently on hold.
    3. Late penalties or disconnections have been suspended through the end of November in light of the situation.


Media Release

City of Huber Heights – Ransomware Attack

 FOR IMMEDIATE RELEASE – November 12, 2023

The City of Huber Heights was subject to a ransomware attack at 8:13 a.m. on Sunday, November 12, 2023. While public safety services are not impacted the following city divisions are affected: Zoning, Engineering, Tax, Finance, Utilities, Human Resources, and Economic Development. The Information Technology Department is coordinating with third parties as well as local, state, and federal law enforcement and is actively investigating the scope and severity of the issue. Public Safety Services continue to remain unaffected.

 With the exception of public safety, the City of Huber Heights expects impacts to other City services for at least a week. Phones are currently operational, but residents are advised to access the City’s website at www.hhoh.org to stay up to date on information. Updates will be made daily at 2:00 pm each day on the City website and Facebook. The City is taking every precaution to ensure the attack is isolated and to determine if any information was accessed. Anyone found to be impacted will be notified. 

Contact:                

Rick Dzik, City Manager

(937) 233-1423

rdzik@hhoh.org

Posted Press Release

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