My water bill is much higher this month than last, what is going on?

In January of 2019, the City did raise “water rates only” by 15%. However, if you comparing last month’s bill to this month’s bill here are some things to consider:

Remember that your water usage is billed after it is used each month, so look closely at your service dates to determine the period that your bill represents. Next, consider the time of the year.

During summer months, it is not uncommon for your water usage to go up, increasing the amount of your water bill. Sometimes, an increase in usage in summer is because of all the things we do in the summer vs. winter, such as washing cars, filling and refilling kiddie pools, running through water sprinklers or using water slides. Watering occurs in the summer that does not happen in the winter such as people watering flowers or gardens or even your yard. Some people take more showers in the summer than the winter. Washing clothes in the washer may be more prevalent in the summer as well.

Regardless of the time of year, there are many causes (more than can be listed here). Some common causes found in our area have been:

  • A leaking toilet that runs constantly or a toilet that continues to run after being flushed. (Sometimes the leak can be so small that you can’t even hear it.)

  • A dripping faucet — a faucet drip can waste 20 gallons of water a day or more.

  • Filling or topping off a swimming pool.

  • A leaking hose bib, or one that was left open.

  • Kids home for summer vacations or school holidays or long-term guests.

  • Water heater leaks.

  • A broken water pipe underground between the water meter and the house.

  • If you have a basement check the pipes in the basement or crawlspace as well as the water heater.

  • Water softener problems – example: if your water softener cycles more often than it should.

If you suspect you have a leak, but can’t find it, the water department can assist by checking your water meters usage history. The City uses an E-Coder meter, which stores consumption in hourly intervals for a rolling total of 96 days. This is equal to 2,304 hourly intervals of consumption. This data can be extracted using what we call a “data-logger” and a graph along with all the meter readings is created. Though it cannot tell you where the problem is, if it happened in the last 96 days, it can tell you things like, what date the usage began going up, or when the usage returned to normal. It can tell you if the meter is running the majority of the time or if it is only leaking intermittently. These things can help you or your plumber in deciding where to search for the problem. If you would like to have this checked, please call the water department ask for an appointment to have our service technician run a “data-logger” for you.

Show All Answers

1. How do I report a water main break?
2. When repairing a water main, if my water is shut off, how long will I be without water?
3. What does it mean for me when a boil water advisory is issued for my area?
4. How long can it take to get results back from the lab?
5. Water Softening – Water Softeners
6. What is the hardness of the water?
7. What should I do if my water is discolored?
8. Why does my water smell like rotten eggs?
9. Why does my water taste or smell of chlorine?
10. My water bill is much higher this month than last, what is going on?
11. Why is my water pressure SUDDENLY low?
12. What should I do if I need to turn off the water to my house?
13. What should I do if the sewer is backing up into my house?
14. What do I do if all of my drains won’t drain?
15. Why does my drinking water look foamy or cloudy sometimes?